ESSENTIAL DUTIES AND RESPONSIBILITIES include
Carries out responsibilities in accordance with the
organization's policies and applicable laws.
Other duties may be assigned.
Designs, creates, and deploys standard operating system images
ensuring all applicable software with appropriate patches and
service packs are applied in a timely manner. Evaluates,
installs, and monitors new hardware, hardware upgrades, and
hardware replacements (RAM, data storage, keyboards, mice,
monitors, and other peripherals) in a multi-site network
environment. Evaluates and recommends purchases
consistent with the organization's short and long-term
objectives. May consult others of hardware requirements when
new software is introduced to the Company. Given the multi-site
environment, 15% of annual time is expected to be in travel.
Analyzes problems and designs solutions to assist users with PC
related problems. Diagnoses support requests received by Service
Desk staff, Emergency Line, and other members of the Operations
Manages and deploys all relevant PC updates using Microsoft
Windows Support Update Services (WSUS) to all corporate laptops and
desktops using departmental change management procedures.
Manages maintenance and service with outside
organizations. Performs software upgrades and new
installations of PC-based software; evaluates alternatives and
recommends strategies for new upgrades. Maintains license
agreements for all software. (10%)
Develop & test detailed disaster recovery documentation and
assist in implementing procedures supporting the Disaster Recovery
Trains users on correct PC operations and procedures.
Assists Training & Service Desk Manager with hardware and
software requirements for training classes. Provides hardware
and software for associates to conduct various meetings.
Maintains accurate stockroom inventory. Works closely with the
Manager - Systems and Database Administration to ensure new
purchases are received in a timely manner.
Researches field through trade magazines, training, internet,
seminars, etc. to assess current PC practices.
Works closely with the Service Desk and other Operations staff
to analyze problems and provide solutions in areas where their
positions overlap. (5%)
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